We highly recommend that you purchase travel insurance, including trip cancellation/interruption insurance. All cancellations must be received in writing or via confirmed email. A minimum 15% handling fee per participant will be retained for all cancellations.
The following table explains cancellation fees for all tours:

Days before departure	Cancellation fee per participant
Up to 2 months before	15%
2 months – a month before	30%
30 days  –  15 days  before	50%
15 days – a week before	70%

   
Refunds can take 1-3 weeks to process from the date written cancellation is received. No refunds are possible after the tour begins; no refunds are issued for an unexpected late arrival or early departure.  Refunds are for tour price only and do not include transportation, hotel or other personal expenses incurred on the part of tour participants.

Full payment is due upon booking. Tour price is based upon double occupancy and includes only the services specified in the itinerary. No transfers or refunds are possible.

We reserve the right to cancel a tour prior to departure for any reason, in which case a full refund which constitutes full settlement will be made if cancellation occurs a month or more prior to the scheduled departure date of the tour. In the rare event that AORC is forced to cancel a tour within a month of the tour start for any unforeseen circumstance beyond the reasonable control of AORC, AORC will place 100% of customer funds towards a future tour reservation to be used within two years of the cancellation date. If AORC is unable to offer a replacement itinerary that we deem similar to the cancelled trip within that two year time period, then a full refund which constitutes full settlement will be made. Prices for overseas tours are based on international exchange rates and are subject to adjustment without prior notification in the event those rates should change. (Any increase resulting from such an adjustment will not modify the cancellation provisions herein.)

The tour price does not include travel insurance.

AORC is the principal off road tour operator for these tours and is responsible to the participants for all related arrangements and tour services offered. AORC, its members, manager, employees, will not be responsible for personal injury, death or property damage, economic loss or delay, or change of itinerary suffered by any person or tour participant arising out of the negligent or intentional acts or omissions of any direct or supplemental carrier, hotel, restaurant or other person rendering any services or accommodations for any tour; nor will AOR be responsible for any injuries, death, damage, loss or delay in any means of transportation or by reason or any circumstance beyond the reasonable control of AORC. Bicycles provided for use during any tour are in satisfactory operating condition and participants agree to use them at their own risk or call deficiencies to the immediate attention of the head tour leader. AORC will not be responsible for product defects in any bicycles.  Bicycle tour participants are required to wear a helmet and other provide accessories while cycling. The right is also reserved to decline to accept or retain any person as a member of a trip due to circumstances beyond the reasonable control of AORC. Activities involved in active travel and the tours described in our brochures and on our web site are physically demanding, strenuous and potentially dangerous. At the discretion of AORC participants failing to meet the physical and mental requirements, or participants deemed harmful or disruptive to other participants’ enjoyment of the tour, may be asked to leave the tour, with no refund applicable.

By paying your deposit and completing your Reservation Forms, you certify your agreement to the following Traveler Code:

1. I have chosen a trip that suits my abilities, level of fitness, and state of health.
2. I do not have any physical conditions or disabilities that are a hazard to me or other travelers.
3. I have a valid passport and all visas, permits, certificates, and vaccinations required for travel.
4. I will read pre-trip materials about clothing, medical requirements, and culture-specific etiquette.
5. I will make sure to communicate any special requests at least 30 days prior to travel. This includes dietary restrictions, room preferences (if provided in the tour). I also understand that AORC will make a reasonable effort to accommodate special requests but cannot guarantee they will be possible.
6. I will respect the laws and customs of countries visited.
7. I will follow environmental guidelines and regulations while on the trip in accordance with guide direction.
8. I will respect the rights and privacy of other trip members.
9. I understand that travel with a group invariably involves compromises to accommodate diverse desires, travel goals, personalities, and physical abilities of group members. AORC guides may be required to improvise and to use their reasonable discretion in making decisions. These decisions may not always please everyone.
10. I understand that AORC reserves the right to refuse service during a tour to anyone whose health or behavior could impede the welfare or enjoyment of fellow guests. An individual may be asked to leave a trip if the tour guide feels that the person’s continuing participation may prove detrimental to the individual or the group.
11. I understand access to medical facilities and evacuation services may be limited.
12. Secondary roads may not be well maintained.  I will pay attention to road conditions and watch for other vehicles and cyclists.
13. I understand the weather is variable, may change quickly and may become hazardous.
14. I will always wear a helmet when riding.  I will not wear headphones when riding.
15. I will drink alcohol responsibly.

By reserving space on tour, you agree that AORC Bicycle Tours may use, re-use and reproduce any images, photos or videos that you send to us, or that are taken by our guides and/or other travelers of you individually or in a group, in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide. If you do not want us to use any images of you that are taken by us or other participants during the tour, you must inform us or your tour leader in writing at the start of the tour.

These Terms and Conditions and any claim, controversy, dispute or cause of action (whether in contract or tort or otherwise) based upon , arising out of or relating to these Terms and Conditions and the tour hereby reserved shall be governed by, and construed in accordance with, the law of the state of Albania.

Submission to Jurisdiction – By reserving space on a tour you irrevocably and unconditionally agree that any action, litigation or proceeding of any kind or description, whether in law or equity, whether in contract or in tort or otherwise, shall be brought in the courts of the Republic of Albania and you irrevocably and unconditionally submit to the jurisdiction of such courts.

Waiver of Venue – By reserving space on a tour you irrevocably and unconditionally waive any objection you may now or hereafter have to venue of any action or proceeding arising out of or relating to these Terms and Conditions or the tour hereby reserved in the Albanian Republic. By reserving space on a tour you irrevocably and unconditionally waive, to the fullest extent permitted by applicable law, any right you may have to a trial by jury in any legal proceeding directly or indirectly arising out of or relating to these Terms and Conditions or the tour hereby reserved.

BY SUBMITTING THIS FORM, I ACCEPT THE FORGOING TERMS AND CONDITIONS AND THE TERMS AND CONDITIONS LISTED ON THE WEBSITE. I UNDERSTAND THE RATING STRUCTURE FOR TOURS. ALBANIA OFF ROAD CYCLING (AORC) HAS ANSWERED ALL QUESTIONS I HAVE ASKED CONCERNING THE TOUR I HAVE SELECTED. 

I CONFIRM THAT: (A) I AM IN GOOD PHYSICAL AND MENTAL CONDITION; (B) I HAVE THE REQUISITE SKILLS AND ABILITIES TOPARTICIPATE IN THE TOUR I HAVE SELECTED; AND (C) I AM NOT SUFFERING FROM ANY CONDITION, IMPAIRMENT, DISEASE, INFIRMITY OR OTHER ILLNESS, INJURY OR MENTAL DISORDER THAT WOULD ADVERSELY AFFECT OR IN ANY WAY LIMIT MY ABILITY TO PARTICIPATE IN THE TOUR I HAVE SELECTED.
I HAVE VOLUNTARILY APPLIED TO PARTICIPATE IN THE TOUR I HAVE SELECTED WITH THE FULL UNDERSTANDING THAT BICYCLING AND OTHER TOUR ACTIVITIES INVOLVE RISKS, HAZARDS AND DANGERS THAT MAY RESULT IN PROPERTY DAMAGE, ILLNESS, INJURY, EMOTIONAL PAIN AND SUFFERING, PARALYSIS AND DEATH.  I UNDERSTAND THE RISKS, HAZARDS AND DANGERS INVOLVED IN PARTICIPATING IN THE TOUR I HAVE SELECTED.  I ASSUME THE RISK THAT I MAY SUFFER PROPERTY DAMAGE, INJURY, ILLNESS, PARALYSIS, OR DEATH AS A RESULT OF RISKS, HAZARDS AND DANGERS. 

I ACKNOWLEDGE THAT I AM RESPONSIBLE FOR MY OWN MEDICAL AND ACCIDENT INSURANCE, AND FOR ENSURING THAT IT IS EFFECTIVE OVERSEAS.  I ASSUME FULL RESPONSIBILITY FOR ANY MEDICAL CARE PROVIDED TO ME AND I WILL PAY ALL COSTS OF MEDICAL CARE AND RELATED TRANSPORTATION THAT ARE PROVIDED TO ME DURING THE TOUR.  IF I BECOME ILL OR AM INJURED AND AM UNABLE TO GIVE INFORMED CONSENT TO A PROPOSED MEDICAL TREATMENT THAT MAY BE DEEMED NECESSARY, I APPOINT MY TOUR LEADER AS MY AGENT WITH THE POWER TO AUTHORIZE ALL MEDICAL, DENTAL, AND HOSPITAL CARE FOR ME AND THE POWER TO EXECUTE ALL DOCUMENTS AND RELEASES NECESSARY TO OBTAIN SUCH CARE. 
FOR MYSELF AND MY HEIRS, PERSONAL REPRESENTATIVES AND ASSIGNS, I HEREBY WAIVE, RELEASE, FOREVER DISCHARGE, AND COVENANT NOT TO SUE AORC, ITS MEMBERS, MANAGERS, AGENTS, EMPLOYEES, CONTRACTORS, AND THEIR RESPECTIVE HEIRS, PERSONAL REPRESENTATIVE, SUCCESSORS AND ASSIGNS (“RELEASEES”) FROM ALL LIABILITY FOR ANY AND ALL LOSS, DAMAGE OR CLAIM ON ACCOUNT OF PROPERTY DAMAGE, BODILY INJURY, ILLNESS, EMOTIONAL PAIN AND SUFFERING, PARALYSIS OR DEATH, WHETHER CAUSED BY THE NEGLIGENCE OF A RELEASEE OR OTHERWISE, WHILE PARTICIPATING IN THE TOUR. 

I AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS THE RELEASEES AGAINST ANY DAMAGES, COSTS, EXPENSES AND ATTORNEYS’ FEES RESULTING FROM ANY CLAIM OF ANY OF PERSON ARISING OUT OF MY ACTIONS AND THOSE OF ANY MINOR ACCOMPANYING ME.
WAIVER, RELEASE AND INDEMNIFICATION